Terms & Conditions

General terms

Welcome to the Shamsfurniture.com website terms and conditions for use. These apply to the use of this Website, and you agree to be bound by the terms and conditions set out below.

This site is owned and operated by SHAMS FURNITURE & DECOR (“Shams Furniture & Decor, we, our, us”). Registered Workplace & Office : Store 3, Plot 74, Mussafah Industrial Area 9, Abu Dhabi, United Arab


Trade License Registered in Abu Dhabi No. CN-1023297  V.A.T. No. 100389146000003


We aim to constantly improve and develop the FURNITURE WORLD website for the benefit of all our customers, to allow this process to take place, we may occasionally:

modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or

Change the Conditions from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

Alter or extend promotions at any time.

If SHAMS FURNITURE & DECOR is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

Shams Furniture & Decor makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. SHAMS FURNITURE & DECOR recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. SHAMS FURNITURE & DECOR shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Accuracy of content

SHAMS FURNITURE & DECOR has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

Before you place an order

If you decide you would like to place an order with SHAMS FURNITURE & DECOR after speaking to one of our sales advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?

Will the furniture fit in the room?

Which range are you interested in?

Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time

What colour would you like the furniture in?

How would you like to pay for the furniture?

Acknowledgement and acceptance of your order

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

Processing your order and delivery dates

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

Delivery Policy

Deliveries above 2nd floor level are only made through Service Elevators. It is the customer’ responsibility to check measurements when ordering furniture to make sure that the products can be delivered to the floor, room and location required to avoid problems and delays at time of delivery. In case re-delivery is required due to customers fault, a re-delivery charge will be charged, to be settled prior to re-delivery. A Delivery Note has to be signed by customer for goods received in good condition and quality. Claims of any nature cannot be entertained after Delivery Note has been signed, except for undetected manufacturing defects


Payment methods include Current Dated Cheque. Bank Transfer or Cash. All outstanding balances must be cleared before delivery by SHAMS FURNITURE & DECOR can take place. For security and safety reasons our delivery personnel are not permitted to collect any payments on delivery.

Finance agreements in respect of credit sales will be fulfilled when the delivery of all items has been made.

Cancellation Policy

Once Order confirmed and Payment made. Cancelation of the order will not be accepted. In any case of Order Cancellation, advance payment will not be Refundable.


In any case of Order Cancellation, advance payment will not be Refundable.

Your guarantee

Warranty will only be provided on electrical components and manufacturing defects that could not have been visible at time of delivery, In that case Shams Furniture & Decor will repair or replace (at Shams Furniture & Decor discretion) at no charge to the customer, except travel and/or transportation cost. All other situations will not be covered by warranty after acceptance of the delivered goods. This includes visible manufacturing defects, transportation defects, and wear and tear. SHAMS FURNITURE & DECOR will cover your furniture purchase for 1 year against any manufacturing defects which may arise, under normal use. This guarantee applies to UAE only.

Right to Stop Work

If any Payment is not made to case Shams Furniture & Decor as per the payment policy, case Shams Furniture & Decor will have the right to stop work and keep the job on hold until all past due progress payments are received.


Customer agrees to pay all collection fees and charges, including but not limited to all legal and attorney fees that result from default in payment from the Customer for

work herein. Overdue accounts are subject to interest charged at the rate of 2% per month

Legal Fees

In the event litigation arises out of this order, prevailing party(ies) are entitled to all legal, arbitration and attorney fees. The court shall not be bound to award fees based on any set court fee schedule but shall if it so chooses, award the true amount of all cost, expenses and attorney fees paid or incurred


Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorized by SHAMS FURNITURE & DECOR. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of UAE and any dispute between us will be resolved exclusively in the courts of UAE. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

SHAMS FURNITURE & DECOR shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

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